Warranty
Introduction
Roof Rack Galore stand behind the quality of our products and are pleased to offer a warranty policy to our customers. This warranty policy outlines the circumstances under which we offer repairs, replacements or refunds for our products, subject to the terms and conditions set forth herein.
Warranty Coverage
All our roof racks, crossbars, and roof boxes come with a warranty ranging from 6 months (econ) up to 1 year (premium) from the date of purchase, covering manufacturing defects in material and workmanship.
Limitations and Exclusions
The warranty does not cover:
- Damage caused by misuse, abuse, negligence, accidents, or any alterations to the product
- Normal wear and tear or cosmetic damage, including but not limited to scratches, dents, and faded material
- Damage caused by improper installation, maintenance, or operation
- Damage caused by overloading the product beyond the manufacturer’s specified capacity
- Damage resulting from commercial use
Please note, the warranty is valid only for the original purchaser and is non-transferable. Proof of purchase will be required for all warranty claims
Additional Warranty Conditions
This warranty policy is only valid if:
- The product is fitted by us, or
- You fit the product and send us a short 10-second video of the fitment to confirm that the installation is done properly. We cannot be held responsible if we did not approve the installation.
Making a Warranty Claim
To make a claim under this warranty policy, please contact us at [email protected]. Include a description of the problem, photographs of the issue, and a copy of the original proof of purchase.
Upon receipt of your claim, we will evaluate the issue and determine whether the defect is covered under this warranty policy. If the claim meets our warranty criteria, we will repair or replace the product at our discretion. If the product cannot be repaired and is no longer available, a replacement with a comparable product will be made.
Shipping Costs
The customer is responsible for the cost of shipping items for warranty inspection. If the product is deemed to be defective and covered by our warranty, we will cover the return shipping cost.
Statutory Rights
This warranty policy does not affect any statutory rights that you may be entitled to as a consumer under applicable local law.
Contact
For any questions regarding this warranty policy or to initiate a warranty claim, please contact us at [email protected]. We are always here to support our customers and aim to resolve any issues promptly and fairly.
Amendments
Roof Rack Galore reserves the right to amend this warranty policy at any time. Any changes will be published on our website.
Your satisfaction is our top priority, and we thank you for choosing Roof Rack Galore.
