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FAQs

Frequently Asked Questions

You can purchase items either online or in-store.

For online purchases, navigate to our website, browse our catalogue, and add the items you wish to buy to your shopping cart. Once you’re ready, proceed to checkout and follow the prompts for payment and shipping details.

For in-store purchases, please visit us during our business hours. Our staff will be more than happy to assist you with your shopping needs.

Both methods are secure and convenient. However, please note that our online store might have a wider range of products available compared to our physical store due to space constraints.

Online via PayFast or EFT: This method allows you to use your credit or debit card, or Instant EFT (Electronic Funds Transfer). After placing your order, you’ll be redirected to the PayFast portal to complete your payment securely.

Onsite EFT: If you prefer, you can make an EFT at our physical store when you come to pick up your order. Please bring your order number to assist with the transaction.

Please note, for online orders, we must receive and verify your payment before the order can be dispatched or prepared for pick up

Gauteng: If you are in Gauteng, you can expect to receive your item within 48 hours of your order confirmation.

Other Provinces: For any other province, the delivery may take between 48 to 96 hours after order confirmation.

Please note that these timelines are estimates and actual delivery times may vary, especially during peak periods or due to unforeseen circumstances. We appreciate your understanding and patience.

Absolutely! You can collect your ordered items directly from our store. Just send us a WhatsApp message when you’re on your way, and we’ll prepare your order for pick up. This helps us ensure that your order is ready and waiting for you when you arrive, saving you time. Please ensure to bring your order confirmation for a smooth collection process

Our roof racks and crossbars are designed to be universal and compatible with most cars. If your vehicle doesn’t have side rails, you can check out our range of crossbars specifically designed for vehicles without side rails. For vehicles with side rails, we have different options for both open and closed side rails. Please visit our website to explore our wide range of products.

The weight limits of our roof racks and crossbars usually start from 60kg and can go up to 110kg. However, the weight limit can vary based on the specific model and make of the product. You can find the weight limit for each product listed on our website. Always remember to adhere to the weight limit to ensure safety and prevent any damage.

All our products come with a detailed installation manual. Please follow the instructions carefully. If you encounter any difficulties, feel free to contact our customer support, and we will assist you.

Yes, we have a return and exchange policy in place. Please refer to our Return and Exchange Policy(link to Return and Exchange policy page) on our website for details.

Yes, our roof boxes are designed to be water-resistant, keeping your belongings dry during travel. However, we recommend not storing valuable electronics in roof boxes during heavy rainfall.

Our roof racks, crossbars, and roof boxes are designed to minimize noise. However, a small amount of wind noise is normal when driving at high speeds.

While it’s not necessary to remove your roof rack when not in use, doing so could improve fuel efficiency. It also depends on your personal preference and storage conditions.

Regular wiping and cleaning can help maintain your roof rack, crossbar, or roof box, especially for those living close to the coast where corrosion is more likely to occur.

We recommend removing your roof rack, crossbar, or roof box before going through an automatic car wash to prevent any potential damage.

We stand behind the quality of our products. If your roof rack, crossbar, or roof box breaks or gets damaged due to a manufacturing defect, you may be covered by our warranty policy(link to warranty policy page). The warranty period varies by product but ranges from 6 months up to 1 year from the date of purchase. Please keep your proof of purchase, as it’s required to validate the warranty.
It’s important to note that our warranty does not cover normal wear and tear or damage caused by improper use, accidents, or failure to follow installation instructions.

The impact of a roof rack, crossbar, or roof box on fuel efficiency largely depends on the aerodynamics of the product, the weight it carries, and the speed at which the vehicle is traveling. These accessories could create additional wind resistance, especially when the vehicle is moving at higher speeds. This increased drag can lead to more fuel consumption as the engine works harder to overcome the resistance.

However, the impact on fuel efficiency is typically minimal, especially when driving at lower speeds. It’s also important to note that the convenience, additional storage space, and utility these products provide often outweigh the slight decrease in fuel efficiency.

Furthermore, our premium selection of roof racks, crossbars, and roof boxes are designed with aerodynamics in mind to minimize this impact. We advise users to remove these accessories when not in use to optimize fuel efficiency. Additionally, maintaining a reasonable speed and ensuring that your roof rack, crossbar, or roof box is installed correctly will also help minimize the small impact on fuel efficiency.

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