Refunds
If you are dissatisfied with your purchase for any reason other than the product being faulty or damaged, you may apply for a refund within the 12-day policy period. Refunds will be processed back to the original method of payment within 10 business days from when we receive the item(s) back at our warehouse.
Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be the purchase price of the item, less any applicable shipping and handling charges.
EXCHANGES
Exchanges are subject to stock availability. If you would like to exchange an item for another size or color, we recommend returning your purchase as soon as possible and ordering the desired item separately as it could sell out.
Exchanges are treated like a return and a new order. We will issue a refund for the return item(s), and you will need to place a new order for the replacement items.
DAMAGED OR INCORRECT ITEMS
If the item you received is damaged, defective, or incorrect, please contact us immediately at [email protected] with a photo of the damaged item and your order number. We will arrange for the item to be returned and either refund your purchase or send a replacement.
LIMITATIONS ON REFUNDS AND EXCHANGES
Please note, personalized items cannot be returned or exchanged, unless faulty. All sale items are final and cannot be returned or exchanged, unless faulty. Returns and exchanges are not available for items shipped internationally.
By making a purchase with Roof Rack Galore, you agree to the terms of this Return and Refund Policy. We reserve the right to modify or amend this policy at any time. All amendments to this policy will be posted online and will take effect immediately upon their posting.
PRODUCT INSPECTION
Upon receipt of returned merchandise, a thorough Quality Control (QC) check will be carried out by our team. The return must meet the following criteria:
The product must be unused and in the same condition in which you received it. Any signs of usage or damage will result in the return being declined.
The product must be in the original packaging. If the packaging is damaged or missing, this may affect the return acceptance.
All parts and accessories must be included.
If your returned product does not pass our QC check or does not meet our return conditions, we reserve the right to refuse the return and send the product back to you. If your return is accepted after the QC check, we will proceed with the refund or exchange.
If the product is found to be neglected or damaged by the customer, or if it’s not in the condition in which it was received (including the packaging), we reserve the right to refuse the return or exchange. Any decision on this remains at our discretion.
By sending a product back, you agree to these terms. We recommend insuring your return shipment and packing it securely, as we cannot be held responsible for items that are damaged or lost in transit.
If you have any questions about our Return and Refund Policy, or if you require further assistance with a return or exchange, please contact our Customer Service team at [email protected]
We’re here to help and will work hard to resolve any issues you may have.
